Facade Lighting in Dubai - Privacy Policy

Privacy Policy for FacadeLight.ae

1. Introduction

This Privacy Policy explains how FacadeLight.ae, operated by Eurosec Automation & Security Systems LLC (“we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our website, you consent to the practices described in this Privacy Policy. We value transparency and aim to provide you with clear information about how your data is handled throughout your interaction with our platform. This policy applies to all information collected through our website, email communications, or other electronic means.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address to communicate with you and provide requested services
Account Information: Username and password if you create an account, as well as account preferences and settings you configure
Business Information: Company name, job title, business contact details, industry type, company size, and business registration details when applicable
Transaction Information: Payment details, purchase history, billing information, product selections, service requests, and order fulfillment details
Communication Information: Inquiries, feedback, correspondence you send us, customer service interactions, survey responses, and testimonials you may provide

We collect this information when you register on our site, place an order, subscribe to our newsletter, respond to surveys, or engage with our customer support team.

Non-Personal Information

We automatically collect certain non-personal information when you visit our website:

Technical Information: IP address, browser type and version, operating system, device information, screen resolution, language preferences, and device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, navigation patterns, features used, search queries, download history, and interaction with site elements
Location Information: General geographic location based on your IP address, time zone, and potentially more precise location data if you explicitly permit such collection
Referral Information: How you found our website (e.g., search engines, referring websites, marketing campaigns, social media platforms, and advertising clicks)

This data helps us understand user behavior and optimize our website functionality to better serve your needs.

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To provide and maintain our services, process transactions, fulfill your requests, deliver products, activate services, and ensure proper functioning of our offerings
Account Management: To create and manage your account, verify your identity, maintain account security, process payments, and facilitate a seamless user experience
Customer Support: To respond to your inquiries, provide technical assistance, resolve issues, offer product guidance, address complaints, and enhance overall satisfaction
Communication: To send you service-related announcements, updates, administrative messages, maintenance notices, and important changes to our terms or policies
Marketing: To send promotional communications about our products, services, special offers, events, and industry insights that may interest you (with your consent where required by law)
Business Operations: To improve our website, develop new products/services, conduct data analysis, identify usage trends, enhance user experience, and optimize site performance
Legal Compliance: To comply with applicable laws, regulations, legal processes, respond to lawful requests from authorities, and fulfill contractual obligations
Security: To detect, prevent, and address fraud, unauthorized access, potential violations of our terms, and other security issues that could compromise our platform or your data

We process your information based on legitimate business interests, contractual necessity, legal compliance, and with your consent where applicable.

4. Data Sharing & Third-Party Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: Third-party vendors who help us operate our business, such as payment processors, cloud service providers, IT support, customer relationship management systems, email service providers, and marketing agencies who are bound by confidentiality agreements
Business Partners: Companies we collaborate with to offer joint promotions, integrated services, or complementary products (with your consent where required), including installation partners, maintenance service providers, and component manufacturers
Legal Authorities: Government authorities, law enforcement agencies, and regulatory bodies when required by law, court order, or to protect our rights, property, or safety and that of our users or the public
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets, where your information may be transferred as a business asset with proper safeguards for continued protection

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. They are only permitted to process your data for specified purposes and according to our instructions. We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

5. Cookies & Tracking Technologies

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences. They also help us understand which pages are most popular, track visitor patterns, and customize content to match your interests.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly, including logging in, filling forms, and navigating securely. These cannot be disabled as they are required for basic site functionality.
Preference Cookies: Remember your preferences and settings, such as language, region, and display preferences, to provide a more personalized experience when you return to our site.
Analytics Cookies: Help us understand how visitors interact with our website, which pages are most frequently visited, how long visitors stay, and what content is most engaging. This data helps us improve our website and services.
Marketing Cookies: Track your browsing habits to deliver targeted advertising relevant to your interests, measure the effectiveness of our marketing campaigns, and limit the number of times you see an advertisement.

Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies by accessing the preferences or settings menu. However, if you block essential cookies, some features of our website may not function properly. For more detailed information about cookie management in specific browsers, please visit your browser’s help section.

Other Tracking Technologies

We may also use web beacons, pixels, and similar technologies to collect information about your interactions with our website and marketing communications. These small graphic files allow us to monitor user behavior, deliver cookies, count visits, understand usage patterns, and determine if emails have been opened and acted upon.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive information during transmission and storage using industry-standard protocols (SSL/TLS)
Secure network infrastructure with firewalls, intrusion detection systems, and regular security patch updates
Regular security assessments and vulnerability testing conducted by internal teams and occasional third-party security specialists
Access controls and authentication procedures limiting data access to authorized personnel only
Staff training on data protection best practices and security awareness to maintain a security-focused culture
Regular data backups to prevent data loss and enable recovery in case of technical incidents
Physical security measures at our facilities to protect on-premises systems and hardware
Incident response protocols to address potential data breaches promptly and effectively

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data but are committed to notifying affected users in the unlikely event of a breach as required by applicable laws.

7. User Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you and details about how we process it
Correction: Request correction of inaccurate or incomplete information to ensure your data is accurate and up-to-date
Deletion: Request deletion of your personal information in certain circumstances, such as when it’s no longer necessary for the purpose it was collected
Restriction: Request restriction of processing of your personal information while we verify or investigate your concerns about its accuracy or use
Objection: Object to processing of your personal information based on our legitimate interests or for direct marketing purposes
Data Portability: Request transfer of your personal information to another service provider in a structured, commonly used, and machine-readable format
Withdrawal of Consent: Withdraw your consent at any time where we rely on consent to process your information, without affecting the lawfulness of processing based on consent before its withdrawal

We aim to respond to all legitimate requests within 30 days. In some cases, particularly for complex requests or a large number of requests, this may take longer, in which case we will notify you of the delay.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section. We may need to verify your identity before processing your request.

Marketing Communications

You can opt out of receiving marketing communications from us by:

Clicking the “unsubscribe” link in our emails, which is included in every marketing message
Contacting us directly with your request through any of our communication channels
Adjusting your communication preferences in your account settings (if applicable)

We will honor your request promptly, though there may be a brief processing period during which you may still receive messages that were already in progress.

8. Compliance with Laws

We comply with applicable data protection laws, including:

General Data Protection Regulation (GDPR) for users in the European Economic Area, providing enhanced privacy rights and protections for EU residents
California Consumer Privacy Act (CCPA) for California residents, offering specific rights regarding access to and deletion of personal information
UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection for users in the UAE, which governs how businesses collect, process, and protect personal data in the UAE

These frameworks provide guidance on how we handle your data and outline the responsibilities we have as data controllers. We regularly review and update our practices to ensure ongoing compliance with evolving privacy laws.

Where we transfer personal information across international borders, we implement appropriate safeguards such as Standard Contractual Clauses, data protection agreements, and security measures to ensure your information receives adequate protection in accordance with applicable laws. We assess each transfer of data to ensure compliance with cross-border data transfer requirements.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make material changes, we will notify you by:

Posting a notice on our website highlighting the changes
Sending an email to the address associated with your account (if applicable)
Displaying a prominent notice when you access our services
Including the effective date at the bottom of the policy

The revised Privacy Policy will be effective immediately upon posting unless otherwise stated. Your continued use of our services after the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. For significant changes that materially affect your rights, we will provide at least 30 days’ notice whenever possible.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Eurosec Automation & Security Systems LLC
Email: info@eurosec.ae

Phone: +971 4 452 2236

Address: Office No. 3105 Silver Tower, Marasi Dr, Business Bay, Dubai, United Arab Emirates

For data protection inquiries, you can reach our Data Protection Officer at info@eurosec.ae

We aim to respond to all privacy-related inquiries within 4 business days. For urgent matters, please indicate so in your communication, and we will prioritize your request accordingly. Our support team is available during regular business hours (9:00 AM – 6:00 PM GST, Monday through Thursday).

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@eurosec.ae, and we will take steps to delete such information from our systems promptly. We encourage parents and guardians to monitor their children’s Internet usage and instruct them never to provide personal information on websites without permission.

12. Third-Party Websites

Our website may contain links to third-party websites, plug-ins, and applications that are not operated by us. This Privacy Policy does not apply to those websites, and we have no control over their content, privacy policies, or practices. We encourage you to read the privacy policies of any third-party websites you visit, as they may collect, use, and share your information differently. We are not responsible for the privacy practices or content of these third-party sites and provide these links solely for your convenience and information. Your interaction with these third-party websites is subject to their own privacy policies.

Last Updated: April 1, 2025

Privacy Policy